Launcher problems

Yes, my launcher didn't work either yesterday. To be honest I too was pretty mad about it like so many other players were. I came home from work an hour early, excited to play Eve but wasn't able to log in. After a mad post on the forum, I started reading up on various fixes and after some fiddling I finally got in. In total it took me about 30min. Of course this shouldn't have happened at all if the launcher was tested extensively. But after cooling down for a while recollecting my thoughts, I started putting it all into perspective. Is it truly possible to make your updates work on every single setup these days? I'm no system specialist, but after all it was pretty simple to bypass the launcher. This was probably not the case for everyone, but reading all the enraged comments on the forum thread made me start to wonder why people used the words they did. There were some pretty offensive posts with accusations towards CCP and even some threats so I was a bit baffled about the sheer amount of anger on that thread. Starting to put it all into perspective I wondered if the previous negative events like the summer of rage and other malfunctioning updates made the players act the way they were acting. Including the fact that the Dev. team and CCP in general have a pretty close relationship with the player base, I got the impression people dared to accuse and insult the developers in a huge wave of resentfulness. To make a long story short, I had the impression that when you create a close relationship with your player base as a developer, it's harder to keep them satisfied and with any hiccup you get a shit storm over you because the players feel they know the developers. I believe some players even think CCP owns them in some way of another. Personally I think we should give CCP some slack as they aren't a huge multi billion corporation like Blizzard or the likes. Then again maybe I have grown a bit too forgiving after playing all the bugged out Elder Scroll games for years.